Day to Day Operational Support
Our consultants are highly experienced, pro-active and innovative. They deliver an outstanding level of service to clients based on a dedicated approach and their ability to anticipate individual traveller needs. Benefiting from a culture of added value and cost reduction, our clients enjoy continuity and consistency of service due to an extremely low staff turnover rate. All consultants receive industry sector specific training.
Emergency Travel Service
Our staff and systems must be available to our clients 24 hours a day, 365 days a year. Our in-house ETS facility is an extension of our business, allowing travellers to stay productive and on the move. Our team will adapt to every situation.
Incident Management Unit
A dedicated unit operating 24 hours a day to identify and notify on any situation that might affect a traveller's plans both pre-trip and real time. Weather conditions, security alerts, strikes, flight delays, traffic incidents, airport closures are all proactively reported via Blackberrys, mobiles or SMS messaging.
Strategic Account Development Managers
Our highly experienced staff ensure all departments function effectively to meet your business objectives. They deliver business plans and best practice travel management programmes; identify and deliver required savings; utilise management information to leverage maximum buying power and monitor and maintain travel policy /vendor compliance.
Finance Team
Our Finance team work with our clients to help them manage the reconciliation of their travel expenditure, through the use of bespoke technology. Billing is tailored to reduce manual processing and our Technical Accounts personnel process 98% of all clients' refunds within 48 hours. Reed & Mackay can also integrate their own business travel invoice data with clients’ expense management systems via automated feeds.
Supplier Negotiations and Procurement Team
A dedicated team responsible for initiating and negotiating our vast exclusive airline net fare portfolio, bespoke hotel programmes and our ancillary services such as airport transfers, chauffeur drive and car parking.
I.T.
We meet clients specific needs by developing our own bespoke technoIogy solutions in-house. IQ™ is our very own 'Travel Reservation and Research System' designed and created in 2005. Market leading in many ways, IQ™ delivers a number of benefits including travel schedules, instant seat mapping and the ability to have an 'in view' traveller profile.
Online
Our dedicated on-line support and development team work with our clients to establish and recommend the most suitable online booking solution. Our advice is impartial to determine the exact requirement and we set realistic adoption ratios and time frames through our business plans. In addition, we drive the project's activities including training, marketing and adoption through clients' business divisions.
The Travel Experience
If Business Travel were just about a flight then Reed & Mackay would become a call centre. At the level we operate it’s about more than just a journey from A to B. We are a totally integrated end-to-end process. From first phone call to post-trip insight, we’re with you every step of the way.
For over 40 years, we’ve developed the way we do things by listening to our clients. Every rivet, napkin and complementary glass is there for a reason. We’ve fine-tuned everything to deliver exceptional service. The best solution for any trip is what we provide. It’s a different experience.
Our clients are high performance individuals who expect the best. That may sound trite but it’s a fact. Each member of the team here has an average of 19 years industry experience. They constantly update and improve their destination and product knowledge. Account Managers are chosen for the best cultural fit with you and your company. Working with people who understand you help efficiency and productivity.
Your dedicated Account Manager works closely with the Operations, Technology, Finance and Online departments. Working as a close-knit team, they know the “how” and “why” of your flight and where business plans can build further value across the travel programme. They talk to each other. It’s so simple, it’s brilliant.
Experience and expertise are what we bring to the table, resulting in speed and meticulous attention to detail. Creative ticketing, visa specialisation, 24/7 support, online check-in, everything. We anticipate needs and pre-empt trouble. None of our passengers ever need run to a ticket desk to re-book a cancelled flight as we already have it covered. These capabilities translate into benefits. Not just direct savings on fares and rooms but savings on time. And we all know, time is money, especially for busy high performance people...
Click on the diagram below to view our Dedicated Client Support Structure.
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What Our Clients Say
“ Services over and above expectation, in particular Rika’s sterling efforts in helping me with a recent last-minute Russian visa application. ”
Loraine Lingwood, Legal Secretary, Dewey & LeBoeuf
